Who we are
Energen is brokerage software for UK energy brokers and TPIs. It is provided by Energen Labs Ltd (company number [company number]), registered office [registered office address] ("we", "us").
For personal data collected through this website and for running customer accounts, we are the controller. We are registered with the Information Commissioner’s Office (ICO), registration number [ICO registration number].
This notice covers the website and your use of Energen as an account holder. Data that brokers store about their own customers inside Energen is covered below and in our data processing terms.
What we collect
- When you book a demo, apply for a partner intake, unlock the partner offer or ask about white-label: your name, work email, firm name, role, team size, the time you asked for and anything you choose to tell us.
- When you have an account: your name, email, role and firm, your login and security records, and how you use the product (for example which features you open and usage counts for plan limits).
- Billing: the plan you’re on, invoices and payment status. Card details are handled by our payment provider; we don’t see or store full card numbers.
- Support and calls: emails and notes from onboarding and setup calls, including your commission rules and the firm profile we set up with you.
- Technical data: your IP address and browser details, which our hosting providers process to deliver pages and keep the service secure.
We don’t use advertising or tracking cookies on this website. See our cookie notice.
Why we use it, and our lawful basis
| What we do | Lawful basis (UK GDPR) |
|---|---|
| Reply to your enquiry, arrange your demo and assess a partner application | Legitimate interests in responding to businesses that contact us, or steps before entering a contract |
| Provide your account, set up your workspace and give support | Contract |
| Billing, accounting and tax records | Legal obligation and contract |
| Keep the service secure, prevent misuse and fix problems | Legitimate interests |
| Improve Energen using product usage data | Legitimate interests |
| Send product updates and offers to people who ticked the box | Consent (business contacts) or legitimate interests where the law allows. You can unsubscribe at any time. |
Who we share it with
We don’t sell personal data. We share it only with service providers who help us run Energen, under contracts that require them to protect it:
- Base44: the application platform, database and email delivery Energen runs on.
- AI model providers used through Base44: to draft emails, analyse bills and produce deal plans when you use those features.
- Google: business search (Places), and Gmail or Google Drive only if you choose to connect them. Google Fonts serves the website’s fonts.
- Our website host and payment provider: [to confirm].
- Professional advisers, and authorities where the law requires it.
International transfers
Some of our providers process data outside the UK, including in the United States. Where they do, we rely on UK adequacy regulations (including the UK Extension to the EU–US Data Privacy Framework) or the ICO’s International Data Transfer Agreement or Addendum.
How long we keep it
- Enquiries that don’t become customers: up to 24 months from our last contact, then deleted.
- Account data: for as long as your account is open, then up to 90 days to allow an export, unless you ask us to delete it sooner.
- Billing and tax records: 6 years after the end of the financial year they relate to.
- Backups roll off on our providers’ normal backup cycle.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or move it to another provider. Where we rely on consent, you can withdraw it at any time. Email hello@energenlabs.com. We’ll reply within one month.
Data in your Energen workspace
Brokers use Energen to store details about their own leads and customers: contacts, sites, meters, bills, contracts and call notes. For that data the broker’s firm is the controller and we are its processor. We only use it to provide Energen to that firm, under our data processing terms. Each firm’s data is kept separate from every other firm’s.
If you are a customer of a broker and want to use your rights, contact that broker. We’ll help them respond.
Contact and complaints
Questions about this notice: hello@energenlabs.com, or write to Energen Labs Ltd, [registered office address].
You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to sort it out first.