About these terms
These terms apply between Energen Labs Ltd (company number [company number], registered office [registered office address]) ("we", "us") and the business that subscribes to Energen ("you"). Energen is sold to businesses only, not to consumers. By creating an account or signing an order you agree to these terms on behalf of your business.
If an order form or proposal we’ve agreed with you says something different, the order form wins for that point.
Your account and users
- Each subscription has its own workspace. You decide who in your firm has access and which role they have.
- Keep logins private. Each user needs their own account; shared logins aren’t allowed.
- You’re responsible for what your users do in your workspace and for removing people who leave.
Plans, fees and setup
- Prices are shown on our pricing page or your order form and exclude VAT. Team plans are charged per seat, with a minimum of 3 seats.
- Monthly plans are billed in advance each month. Yearly plans are billed in advance for 12 months.
- Setup fees cover work we do for you: the commission setup call on Silver and Gold, commission and outreach setup on Platinum, and full onboarding on Enterprise (commission rules, knowledge base, brand voice, email setup and data import). Setup fees are charged once, before setup starts, and aren’t refundable once the work has begun.
- Your commission rules and knowledge base are set up by us during onboarding. Changes after go-live are made on request. White-label Enterprise firms can also have their Ops Manager make changes.
- Add-ons such as Active Leads and Performance are billed with your plan.
- If a payment fails we’ll tell you. If it isn’t paid within 14 days, we may pause your workspace until it is. Nothing is deleted while it’s paused.
Partner intake offer
- Partner pricing is offered on application. We decide which firms are accepted.
- The offer applies to the first 12 months only, paid upfront as one payment: 40% off the plan’s list price, a one-off £495 done-for-you setup and, if chosen, the specialist pack (Active Leads and Performance) for £395 for the 12 months.
- From month 13 your plan and any add-ons renew at the list price then in force, unless you change or cancel before the renewal date.
- Partner firms agree to give regular product feedback during the first months. Sharing your results publicly is optional and only with your written agreement.
Renewal and cancellation
- Monthly plans renew each month until cancelled. Cancel at any time, effective at the end of the current month.
- Yearly plans renew for another year unless you cancel at least 30 days before the renewal date. Fees already paid for the current year aren’t refundable, except where these terms or the law say otherwise.
- You can upgrade at any time; we’ll charge the difference for the rest of the billing period. Downgrades take effect at the next renewal.
Acceptable use
You must not use Energen to:
- break the law, including UK GDPR, the Privacy and Electronic Communications Regulations and Ofgem rules on how brokers deal with customers;
- send spam or emails to people you have no lawful basis to contact;
- upload malware, or try to access another firm’s workspace or get around plan limits or security;
- copy, resell or build a competing product from Energen, unless you’re on a white-label agreement that allows it.
Your data
- Everything you put into your workspace stays yours. We only use it to provide Energen to you, as set out in our data processing terms, which form part of these terms.
- You’re responsible for having the right to store and use the customer data you add, and for what you send to customers.
- You can export your data while your subscription is active and for 90 days after it ends. After that we delete it, apart from backups, which roll off on their normal cycle.
AI and calculations
Energen’s AI drafts, bill analysis, savings and commission figures are tools to help you work faster. They can be wrong. Check anything you send to a customer, quote or rely on, including CCL and VAT relief estimates, which depend on information only the customer and HMRC can confirm. You stay responsible for the advice you give your customers.
Our software
We own Energen, including its design, code and content. You get a non-exclusive, non-transferable right for your users to use it during your subscription. If you send us ideas or feedback, we may use them freely.
Availability and changes
We aim to keep Energen available at all times but can’t promise it will never be interrupted, for example during maintenance or problems with our providers. We improve the product regularly. If we remove a feature that’s a main part of your plan, we’ll tell you in advance and you may cancel without penalty.
We may update these terms. We’ll give you at least 30 days’ notice of changes that materially affect you; they apply from your next renewal.
Liability
- Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else the law doesn’t allow to be limited.
- We aren’t liable for loss of profits, commission, revenue, business, goodwill or anticipated savings, or for any indirect loss.
- Our total liability in any 12-month period is limited to the fees you paid us in the 12 months before the claim.
Suspension and ending
Either of us can end the subscription straight away by written notice if the other seriously breaks these terms and doesn’t fix it within 14 days of being asked, or becomes insolvent. We may suspend access immediately to stop misuse or a security risk.
General
- Notices: email us at hello@energenlabs.com. We’ll email the account owner.
- Neither of us is liable for delays caused by events outside our reasonable control.
- These terms are the whole agreement between us about Energen.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.